Frequently asked questions
We do offer gift cards: https://www.piecesofusjewelry.com/gift-card
You can purchase a gift card for yourself or as a gift! Gift cards purchased for someone else will be sent to whatever email address you input at checkout.
We accept Credit Cards, Apple Pay, PayPal, Google Pay, and now have the "buy now, pay later" options with Affirm** and AfterPay. **Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
Due to the nature of the items, I do not offer refunds or returns after the order is placed, as each piece is 100% custom made for you. Of course, I want you to love your keepsakes. If there is ever an issue, message me personally and we will figure it out together. Replacements: Setting - If it has been longer than 30 days and you need a replacement setting (for any reason), there is a 25% + shipping replacement charge (excluding 14k gold items). Stone - if you decide you want to go a different route with your stone or need a replacement stone and do not need a new setting, there will be a $25 charge per item, plus return shipping.
Yes! I am in Plain City, Ohio - if you're local, you are 100% welcome to select that option while checking out. Please note, however, that you are dropping off, my schedule doesn't really allow for me to "meet" you out and about to exchange inclusions. Please plan to drive to my house to drop off your inclusions.
You MUST select a ring size for your purchase to be approved. You can visit any jeweler, or any store with a jewelry counter. You can also scroll to my collections, and in the "other" category, a reusable ring sizer is available. I will send out as soon as your order is processed so you can size your ring and place your order.
Ideally, no. You can order a "ring spacer" off amazon to help size your ring. However, if you take your ring to be sized from a jeweler, please tell them that your stone is made with a jewelers resin, and they should proceed with care. You take on all liability to your ring if you take it to be professionally resized.
